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Return Policy 

To return a defective/damaged item for credit or replacement, simply notify us within 5 days of the delivery date and a postage paid label will be sent to you for returning the damaged merchandise. Damaged merchandise must be received within 20 days from original delivery date. 

Non-defective merchandise returns will incur a 25% restocking fee and must be returned within 15 days of purchase. Product boxes and/or items that have been written on or otherwise marked/defaced cannot be returned and will not receive in store credit. Fourteen77 is not responsible for return shipping and handling cost of non-defective merchandise.


Non-defective merchandise must meet the following conditions for returns:

Merchandise must be in Its original minimum inner pack quantity, as shipped by Fourteen77. Broken quantity inner packs are not returnable.

Sample items are not Returnable.

Merchandise, Merchandise packaging, and inner pack must bear no markings or be Otherwise defaced or damaged.

 Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged. 


If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement. 


Fourteen77 Candles Return Policy

No Returns, all sales are final!

If for some reason there are any issues with the candles please contact me and we will do our best to resolve it.
Each fragrance is tested thoroughly to ensure the quality.
If you are unsure of a scent or would like a description please see the scent description page.


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